Last updated: August 29, 2026
This Privacy Policy explains how Westchase Products (“we,” “us,” or “our”) collects, uses, and protects information when you visit or make a purchase from westchaseproducts.com.
Information We Collect
When you place an order, we collect the information needed to fulfill it, including your name, shipping address, email address, phone number, and the custom text (such as your house number) you provide for personalized products.
When you create an account or check out as a guest, our store platform (WooCommerce) automatically collects order details and browsing information, such as your IP address and browser type, to help us process orders and prevent fraud.
If you subscribe to our email list, we collect your email address (and name, if provided) to send you updates, promotions, and newsletters.
How We Use Your Information
We use the information we collect to:
Process and fulfill your orders, including producing your custom vinyl letters or numbers
Communicate with you about your order, including shipping updates
Send marketing emails and newsletters, if you have opted in
Improve our website and product offerings
Prevent fraud and maintain the security of our store
Payment Information
We do not store your full credit card information on our servers. Payments are processed securely by our payment providers, WooPayments (powered by Stripe) and PayPal. These providers have their own privacy policies governing how they handle your payment data.
Email Marketing
If you opt in to receive emails from us, we use MailPoet to send newsletters and promotional messages. You can unsubscribe at any time using the link included in every email we send.
Cookies
Our site uses cookies to keep track of your shopping cart, remember your preferences, and understand how visitors use our site. You can disable cookies through your browser settings, though some features of our store may not work properly without them.
Sharing Your Information
We do not sell your personal information. We share information only with the service providers who help us run our store, such as our payment processors, our email marketing platform, and our web hosting provider, solely for the purpose of operating our business.
Data Retention
We retain order information for as long as needed to comply with tax, accounting, and legal requirements.
Your Rights
You may contact us at any time to request access to, correction of, or deletion of your personal information, subject to our legal obligations to retain certain records.
Children’s Privacy
Our store is not directed to children, and we do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy, please contact us at contactus@westchaseproducts.com.